Refund Policy undertakes its best efforts to assist the Clients in case of any disputes related to refunds of purchased services and intangible products.

Since is offering intangible irrevocable goods we do not issue refunds once the order is accomplished, submitted listing was published or claimed and/or service was provided. As a customer you are responsible for understanding this upon purchasing services on this website. However, we realize that some exceptional issues may occur with regard to the character of services we supply. Therefore, we do honor requests for the refund in some cases.

  1. Client. Means registered User at website who made a purchase on website.
  2. Banking day, business day, working day. Means every official working day of the week in the United Kingdom.
  3. Compliance criteria. Means the set of requirements that must be fulfilled for refund or service cancellation.
  4. Chargeback. Means return of the Client's money by the Client's bank due to the disputed and/or fraudulent transaction.
  5. Issuing payment processor. Мeans a company appointed by a merchant to handle transactions from various channels such as credit cards and debit cards for merchant acquiring banks.

All other terms and definitions in this Refund Policy are used in the same meaning as under the Terms of Service.

General Conditions
  1. The Client who made purchase on website, i.e. paid a transaction fee, may request a refund or services cancellation in accordance with the compliance criteria as further set out herein.
  2. Refund or services cancellation will only be considered where the Client complies with the compliance criteria in full. Where the Client fails to meet any of the compliance criteria, shall have the right, in its sole discretion, to decline the Client's request for a refund or services cancellation.
  3. In order to apply for a refund, the Client must contact Support Team via e-mail with the written request of refund/cancellation.
  4. All payments and information related to refund may be verified by Support Team. In such case, may request the Client to provide certain documents, including, but not limited to, identification documents, copy of the Client's payment card and invoice or/and any other prove of the fact that disputed payment was made. In case if the Client fails to provide appropriate documents or information within three (3) days upon the request or in case of any doubts as to authenticity of provided documents, shall be entitled to decline the Client's refund or services cancellation request.
  5. shall process the Client's refund/cancellation request as soon as is reasonably practicable. Response times will vary depending on stated reasons for the request. In any case, shall notify the Client on the result of the request in accordance with the timescales set out herein.
  6. Refund or service cancellation request will only be approved or declined after proper verification made by Support Team. Submission of refund/cancellation request gives no guarantees that the Client's request will be satisfied.
Refund Compliance Criteria
  1. All requests for refund and cancellation will only be accepted where notice is received by Support Team no later than fourteen (14) days after processing of transaction.
  2. Request for refund should be sent to Support Team via e-mail with "Refund/cancellation request" in the subject line.
  3. Support Team shall contact the Client within seven (7) business days from refund or services cancellation request to request further information (if required).
  4. Client shall provide such information as soon as reasonably practicable, but in any case no later than seven (7) days following such request. Support Team shall notify the Client by e-mail on its final decision regarding refund or cancellation.
  5. Refund or cancellation will be processed within twenty (20) business days from the date of notifying the Client on the Support Team decision.
  6. The Client will have no refund in case that:
    • When requested by Support Team to do so, the Client fails to provide Support Team with information or/and document(s) within the terms set.
    • If Support Team suspects that the Client has, or is, engaged in, or have in any way been involved in, fraudulent or illegal activity, including prohibited activities according to the AML policy.
    • Client's submitted listing was published and listed in directory.
    • Client's suspended/deleted listing that not complying with Terms of Service.
  7. reserves the right to lock the Client's money and credits while refund investigation is in process, which means that the money and credits could be inaccessible during such investigation.
  1. expects the Client to contact it using contact details to resolve any problem or issue related to his/her payments, before the Client makes any Chargeback request. This Section does not affect any rights and/or claims, which the Client may have against the bank/financial institution.
  2. will investigate any Chargeback requests made by the Client and in response will inform the issuing payment processor whether any Service or Transaction has been cancelled.
  3. reserves the right to suspend Client's account and lock Client's money and credits during the chargeback investigation procedure.
  1. Any charges, which arise upon processing refunds or cancellations, shall be borne solely by the Client. Such charges will be deducted from the final amount of refund or cancellation.
  2. This Refund Policy will be amended from time to time if there is any change in the legislation. Terms and conditions of the Refund Policy are subject to change by and in the case of any amendments, will make an appropriate announcement.
  3. In case if the Client does not wish to accept the revised Refund Policy, he/she should not continue to use services. If the Client continues to use the services after the date on which the change comes into effect, his/her use of the services to be bound by the new Refund Policy.

This Refund Policy is set forth to prevent, and deter fraudulent chargeback claims. It is also the Client's responsibility to ensure they read and understand this Refund Policy before conducting business with us and deciding to pay for our services.

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